Posted August 11, 2026 in

Kristina Ashmore

I enjoyed this class. I myself have a large book of business and a FT CSR. I have a review system in place I have used for nearly 8 years. This has created not only a relationship with insurds, but we catch so many things. I have a questionnaire work sheet we complete each time, which includes remarkets results, my notes, etc. My retention rate based on this is very high and most of my insurds leave based only on price. Now that the markets is leveling out I have had more win back quote requests based on my service. They come back